Shipping Policy

 

At iPhone iCare, we aim to deliver your orders safely and within the shortest possible time. Please read this Shipping Policy carefully to understand our order processing, delivery timelines, and shipping terms.

Order Processing

  • Cash on Delivery (COD) Orders:
    COD orders are processed within 24 hours of order confirmation.

  • Online Payment Orders:
    Orders placed using online payment methods are processed within 24 hours after successful payment confirmation.

  • Orders placed on Sundays or public holidays are processed on the next working day.

Shipping & Delivery Timeline

Delivery timelines may vary based on your location and courier serviceability.

Estimated Delivery Time:

  • Metro & Major Cities: 2–4 business days

  • Other Cities & Towns: 3–6 business days

Delivery may take longer due to:

  • High order volume

  • Weather conditions

  • Remote or non-serviceable areas

  • Courier partner delays

Shipping Charges

  • A flat shipping fee is charged on all orders (amount displayed at checkout)

  • Actual courier charges may be higher; any additional cost is partially or fully absorbed by iPhone iCare to keep shipping affordable for customers

Shipping charges are non-refundable once the order is dispatched.

Delivery Partners

We use reliable third-party courier partners for deliveries across India.

Once your order is shipped, you will receive:

  • Shipment confirmation

  • Tracking ID via SMS, WhatsApp, or email

You can track your order using the provided tracking link.

Delivery Locations

  • We deliver across India, including most semi-urban and rural locations

  • If your area is not serviceable by our courier partner, you may be required to collect the parcel from the nearest courier office

Failed Delivery Attempts

If delivery fails due to:

  • Incorrect or incomplete address

  • Customer unavailability

  • Refusal to accept the order

The parcel may be returned to us.
In such cases:

  • Re-shipping charges will be borne by the customer

  • Orders returned due to non-delivery are not eligible for refund

Package Inspection at Delivery

Customers are advised to:

  • Inspect the package at the time of delivery

  • Do not accept damaged or tampered parcels

  • Contact us immediately if you notice any issue

📌 Unboxing video is mandatory for any replacement or refund request.

Delays & Support

If there are any delays, tracking issues, or delivery-related concerns, please contact our customer support team and we will assist you at the earliest.

Contact Us

For shipping-related queries or support:

iPhone iCare
📧 Email: connect@iphoneicare.in
📱 WhatsApp: +91-7428292823